Frequently Asked Question

How do I configure this machine, the provider has no idea!

Very sadly, many employees at cell phone shops have no idea what they sell or how it works to it's maximum potential.

We will provide you the instructions on how setup the router according to your prefered provider. No hassle to look around, we have it here!

Our manuals are in English and French, and so does our customer support.


I'm in Canada and I don't want to go to buy a SIM card, any turnkey solution?

We can provide you a complete solution ready to use:
-You get the CXT3GR router
-We provide you a Telus SIM card
-We do the registration with Telus
-We activate the subscription of your SIM card
-We configure and test the router
-In store: We put the best encryption and configure your laptop


My phone has already a SIM card, can I use it with the router?

Sure! As long as you have a data package with your phone. The best is to buy a 2nd SIM card with only a data package on it.

Nothing blocks you to have 2 SIM card on the same account (it's like if you have 2 telephone on the same account)



I have a USB adapter from here (or another country), can I use it with the CXT3GR router?

Of course! As long as your USB adapter has a SIM card in it. Simply remove the SIM card from USB adapter and insert it into the CXT3GR, that's it!

No need to break your USB adapter to get the SIM card: Your adapter has hidden slot where you can remove the card. You may also put the SIM card back into the USB adapter and reuse it.



How CXT3GR compare to the Novatel Wireless Mifi 2372 ?

Here are a few benefits of the CXT3GR ...:
-It has a LAN plug: usefull to connect a desktop computer without Wi-Fi
-Possibility to connect a switch to get multiple LAN ports
-The LAN plug allow to connect payment terminal (POS):
 (Perfect solution for exhibitors and boutiques on the road!!!)
-Wi-Fi range of CXT3GR is over 300 feet, compared to 30 feet
-Possibility to connect well over than just 5 PCs
-The CXT3GR support WPA2 encryption. (WPA protection can be decrypted)
-Possibility to connect an external cellular antenna
-Possibility to connect an external Wi-Fi antenna
-Easy switching of network provider, supported by Cell Extrême inc.
 (test your salesman`s knowledge and ask what's a APN...)
-Has a WAN port: connect a cable or DSL modem and use it in order to share your connection over secured Wi-Fi.
-etc.

What can I do with data plans?:


500 MO 1 GO 3 GO 5 GO
2,500 e-mails without attachment 5,000 e-mails without attachment 10,000 e-mails without attachment 15,000 e-mails without attachment
800 web pages 1,500 web pages 5,000 web pages 10,000 web pages
Transfer of 100 photos from computer or from server Transfer of 200 photos from computer or from server Transfer of 600 photos from computer or from server Transfer of 750 photos from computer or from server
20 minutes on YouTube 50 minutes on YouTube 150 minutes on YouTube 240 minutes on YouTube



You want to go out of country?

Buy a local SIM card from where you go and don't pay abusive roaming fees at around 30$ for only 1 Megabyte!

How much should we expect to pay for using it Mexico?

We provide the information on how to use it with Telcel. We also have a rep that can help you setup everything (buy SIM card and make the router work), this person is located north of Puerto Vallarta.

You have to buy a local SIM card at 150 pesos.
-Package for travelers: 200 pesos for 7 days(1000MB), 650 pesos for 30
days(3000MB)
-Package for residents: 650 pesos per month(10000MB)

My provider ask me for a ESN / IMEI, does it have a it?

Yes there is a IMEI associated to each router. We will provide it to you when required.

Who are the national HSPA providers?:

Canada:
-Rogers (tested)
-Fido
-Bell (tested)
-Telus (tested)
Soon:
-Videotron

USA:
-AT&T
-T-Mobile (tested)

Mexico:
-Telcel (tested)
-Movistar

Dominican Republic:
-Claro

Guadeloupe, St-Barthélémy, Saint-Martin :
-Orange Caraibes

Venezuela:
-Digitel


Elsewhere in the world:
-Consult www.gsmworld.com

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